Agents that answer the phone and actually resolve the call
Voice is the least forgiving surface to put an agent on. Every mistake is audible, every pause is judged, and the caller cannot scroll back. Built properly it takes the repetitive half of your call volume; built carelessly it is the worst experience you offer.
- 300+ migrations, zero data loss
- Core Web Vitals in the green
- 24/7 emergency cover
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Latency is the product
Past roughly a second of silence a caller assumes the line has dropped and starts talking over it. Speech recognition, the model and speech synthesis all have to fit inside that budget, which constrains every other choice on this page.
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People interrupt, and it has to cope
Real callers cut in halfway through a sentence. An agent that finishes its script regardless is the thing everyone hates about phone systems, and handling interruption properly is most of the engineering.
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Speech is not text
Accents, background noise, hold music, a name spelled out loud, a postcode read as digits. Transcription errors land inside your data unless every value is confirmed back to the caller.
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Failing gracefully matters more than answering
The measure of a voice agent is what happens when it does not understand. A fast, clean handoff to a person, with the context passed across, beats a clever recovery every time.
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Every call is a recording
Which means consent, retention periods, and in several jurisdictions telling the caller they are speaking to an automated system. That is a design constraint, not a footnote for the legal review.
What we build
Inbound triage lines
Identify the caller, work out what they want, resolve it or route it with the context already gathered.
Booking and rescheduling
Appointments, deliveries, service visits. Confirmed back to the caller and written into the calendar or the system of record.
Order and delivery status
The highest volume, lowest value call most businesses take, and the one most worth removing from a queue.
Outbound confirmations and reminders
Reminders, no-show follow-ups and renewal prompts, with an easy route to a person for anyone who wants one.
Handoff into your existing stack
Into the CRM, the helpdesk or the phone system you already run, so the transcript and the outcome do not sit in a separate tool nobody opens.
Multilingual handling
Recognising the language and answering in it, which is often the actual business case rather than a nice-to-have.
What voice costs that chat does not
We would rather set expectations now. Three things make voice materially harder than the other services on this site.
The economics are per minute
Telephony, transcription, the model and synthesis all bill by usage, so a slow agent is a more expensive one. The unit cost has to be modelled against the cost of the call it replaces before anyone commits.
Testing means real audio
Accents, poor lines, hands-free in a car, a warehouse in the background. A recorded test set is the only honest way to know whether it works for your callers rather than for us.
Start with one narrow line, never the main number
A single call type on a separate number, measured against how a person handles the same calls. If it does not beat that, it does not get the main number, and we will tell you so.
What people ask before they start
Something not covered here? Ask us directly and an engineer will answer.
Ask a questionYes, and in several jurisdictions they have to be told. We treat that as a design constraint rather than a legal footnote, along with call recording consent and retention.
It hands over to a person quickly and cleanly, with the context it has already gathered. The measure of a voice agent is what it does when it fails, not how it sounds when everything goes right.
The high volume, low value ones: order and delivery status, booking and rescheduling, simple triage. We start with a single call type on a separate number, measured against how a person handles the same calls, and it does not get your main number until it beats that.
Telephony, transcription, the model and speech synthesis all bill by usage, so the economics are per minute and a slow agent is a more expensive one. We model the unit cost against the cost of the call it replaces before anyone commits.
Ready to get started with AI Voice Agent Development?
Tell us what you need. We'll come back with a plan and a fixed price, usually within a day.
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A free audit first
We'll look at your site and tell you straight what needs doing.
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Fixed scope, fixed price
Agreed in writing before any work starts. No hidden fees.
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A real engineer on the call
You talk to the people who do the work, not a sales script.